A Gift from the Sky

Everyday we will receive different gifts from the sky.

Sunny day,

We can go swimming and picnic at the beach.

Vitamin D is Free!!!

We can organize activities at the open area.

There are a lot advantages when Sun Rise. Not only us get the benefits, the plants too.

(We collect the rain water from our roof.)

Rainy day,

It help water the plants.

It is a romance for the couple who walk under the rain with one umbrella.

However, for both of us is a very special gift from the sky and it helps us save money too.
How the rain help us to save money?

1. We have plants at our backyard, the rain waters our plant when we not around.
2. The best part, we bought a big pail to collect rain water to wash our front house.

Everyday we need to clean the front yard because our dogs will pee and poo at the front house. Our dear dogs always drop the foods on the floor and it makes the front house dirty. So, we need to clean everyday and we really need a lot of water to wash the floor because of the dogs pee -poo. After we start to collect the rain water, it really save a lot of water and this is also a good recycle way.

The best part is- not only we receive the Gift from the Sky. All of us too.

Appreciate the water and utilize it wisely.

Alarm Call ( Part 2)

Continue..

So, in my case, the client didn't use the " correct" word when he/ she asked me. The client should use LOCATION rather that ADDRESS.

All this misunderstanding is unnessarry but it is avoidable. Why all this problems always occurs among human? I bet all of us know the answer is - "Lack Of Communication."

There are a lot of reason behind that cause "lack of communication". Let us check which reason that we always use.

1. I don't want to tell them, they never listen. (We always said they NEVER listen, do they really never listen. Anyway, we have to tell them if this is related to them. HOwever, all depend on the situation that we are facing. )
2. Or I am shy/afraid/no confidence to share because I am still new to the society/company. ( I belong to this type of people," should I tell or not, Mm... Better not, because I am new here, lack of experiences compare to other people." Do you feel familiar with this kind though?)
3. We always focus on the person who arise the problem but not the solution. ( e.g. Usually we like to pin-point people when something happen or focus on the problem itself. Most of the time, it will end up in mess. However, if we go straight to the solution and let go about the person in charge, the discussion will carry on smoothly. The most important statement is- who never make mistake in their life? The most difficult part is- learn to forgive people. )
4. We talk but we don't allow people to talk and we don't listen to other people opinion. ( I have seen this kind of people, very annoying but when we think deeply, we sometime do behave like this. )
5. Or another typical one, let them talk and don't pay attention at all. They don't even know what is going on in their surrounding. When something hapeen that related to him/her then only raise up the issue. But all this already mention in the meeting. Some of us too stuborn and don't admit this is our fault. )

Generally, we have to learn the proper way of talking, the non-verbal ( body movement, facial expression) part before we deliver a message to other to people. Always be aware that, when we focus an issue, please don't pin- point to the person in charge and always go for solution. Don't always focus on the problem, if not, the problem will grow bigger and bigger.

Another motivation for us to learn, learn to take care our speech and action. But 1st thing to learn- is to learn to control our mind.

Alarm Call ( Part 1)

The " alarm call" that i try to say here - is not the usual alarm that wake us up in the morning, is the phone call that alarmed me recently.

The part of my job nature is to answer phone call. The maximum calls i receive a day can reach more than 20 calls. It mean that i have increase the chances of talk to stranger blindly through the phone everday. Before i start to work , all the phone call i receive 90% are the person that i know. Of cause, all kind of languages, tone, pitch etc we use while we chatting with our friends is totally different with when you working and talk to your client. Definitely we have to speak softly, politely and answerable. Customer is always the right one. ( Familiar right?)

I really have a big problem dealing with phone call. No experiences at all.

" Hi, XXXX company, I'm XXXXX( customer service), May i help you?"

"Who is on the line?"

" XXXX is not available now, would you like to leave a message for him?"

Honestly, i never use this kind of sentences when i talk to my family and friends. It is kind of challege to pick it up in the beginning. Slowly slowly, I kind of master it. Mm... not all, just few lines that i mention before.

But, how about some "nervous" client call in? ( Franckly i would like to address them as "nasty", however, look in the good side, they might be in the rush or is their inborn character.) . Truthly speaking, it really make me tense and nervous with such a "nervous" client.

This is what happen to me last few weeks,

• phone ringing," tutu.. tutu..."


• " Morning, XXXX company. May i help you?" ( Me)
  
• " Yes, may i know your company ADDRESS? ( speak with high pitch and nervours tone)
  
• So, I told the client our company ADDRESS?


• " What are you talking about, i want your ADRESS, LIKE KUALA LUMPUR OR KLANG?" (the client started to shout at me in the phone, i can't get what the client want, do you get it?)


• " Yes We are in XXXX, Near XXXX. " ( Yes , Bingo, Finally i get the answer that the client want)
  
• " Finally you said something i want. You should said it in the beginning near XXXX. So, tell me how should i go if i from XXXX?" ( the client get frustrated very fast, and seriously that i am not good in road direction because i seldom drive and i can't remember the road names.)


• " Sorry, can i pass you to my collegue to direct you?"

After i passed the phone to my collegue, the client told my collegue," you should teach your staff how to talk? How can she doesn't know how to talk and doesn't know the location she works now. " . My collegue was nice and told her," she is a new staff here. " The whole conversation, the client refused to tell his/her name.

Oh, it really knock my head. Quite alarming right? I really felt like i am " stupid". The only thing i can do, just let go the incident. I won't blame the client for being harsh to me, the client might in the rush, or not in the good mood, or is the client habit. Or it can be my fault by not being kind enough to her, and surely i have to brush up my direction ( road maps). I will just tell myself, " another new things to learn."

I always lucky to have a person to guide me in my daily life- my hubby. I don't know it is useful or not , i never try it before. But i will try it once i get a " Alarm Call " again, can't wait to try it.

1. When we face this kind of "rude" people at the other side of phone, We can say,:" Hi, can you please speak politely to me. I can't get what you want when you shouting in the phone. " (I think this is the good one.)



2. If the person still continue shouting at the phone, we can say," Sorry i can't hear you." and then we just hang up the phone.

May be this is very rude to the person, however the person is being rude to us too. If you speak politely to other, and the other party keep on shouting at you. Do you think it can work out? Do you think you can get what the person want? I doubt it, because when we receive that kind of phone, we will feel annoyed and sad. HOw to concentrate?

So, 1st step, tell the person politely," can you please talk politely and properly with me. I can't hear you when you shouting in the phone. If you still want to shout, i will hang up your phone. " If someone shouting at you, do you think you can grab what he going to tell you. May be you will ended up with a lot of question marks in your mind. " What did he/ she trying to tell me?".

To be continue....

Rescue Mission Failed

I think my rescue mission for the Whitty ( Neighbour female dog) to send her for spaying might failed. The vet clinic that we planning to go only will do the operaiton during weekday. Both of us working and if we fetch her there, we need to bring her back as soon as possible because hospitalization need to pay money.

While we are planning when to bring her to the vet, the Whitty is roaming freely outside the neighbour house and mixing around with the male dogs. We are so desperate by seeing this. We are really helpless, Brownie ( The puppy we saved but die in the end) incident will happen again if she keeps roaming around outside the house. She might get pregnant again, and the owner will ignore the health status of the puppies. Puppies will die. This is a vicious cycle.

We are trying to help but it is out of our control. Somehow the owner only know how to complaint and never try to stop the cause of the problem. My friend ask me, why can't the owner send the dogs for spay and neuter, government vet is much more cheaper. We are wondering why and puzzle about their attitude.

Seeing the dogs mixing arond, get pregnant, puppies that are abandone or neglected, puppies die with different causes, the dogs start again mixing around with other dogs... It is a vicous cycle that both of us withnessing, we are helpless. Even though our misssion by stopping all this littering might fail but we will try our best to stop this. We wish that the mission will not be delay.

Laugh it Off

When I am on "Fire" ( In my own word " Fire" mean "Angry" .) , my speech will be like the machine gun shooting non-stop. However, I am lucky to have my hubby that always willing to lend his ears for me. The funniest part is- he is very patient and he always burst out in laughter once i start to complaint and angry.

Initially, I am annoyed that why he can laugh at me when i was so fustrated. He said I am very funny when i was complaning. The expression, the tone, the content... He feel very funny. Ended up, we both laugh together. And i totally forget about the incident that brought me to suffering.

He told me he had a ex-collegue who was a contractor. He was amazed that his capabablity. What is that so amazed? Being a contractor, they can't run away from been scolding by the clients. ( As far as i know, Not only contractor will be scold by the clients, other occupation do have the same condition. ) So, the amazing part was the ex-collegue always laugh when the clients or boss scolded him, they scolded louder and louder and he will laugh louder and louder. he didn't became a coward while been scolded by the bosses or client, he just laugh it out. He said, that was no point being scare or sad when you scold by other people. People scold you with their own reason, whether personal or not. He wouldn't take it seriously unless is his mistake, but he will just laugh it off.

Well, i do not know how you will feel when you angry and scolding the person and the person just laugh it off. I admit that i was angry with my hubby for being not paying attenttion to me. After awhile, i will laugh with him. Now, everytime i start complaining, hubby will start laughing, and we ended up laughing. It really stop my "Fire".

I wondering, why am i always complaint, why am i so angry with other people speech and action...Why can't i get along well with other people... I have a deep consideration that i always think too much. I always create a lot of thinking when someone talk an issue especially related to my own moral preception. I realized i become the judge and start to judge other people by complaining. The Fire on by myself without light up by other people. Other people action and speech is out of our control, and we are certainly not a judge that can enforce punishment.

The only thing we can do is -do not repeat the same mistake that people had make but learn and cultivate the good things from other and develope it. Judging people will make ourselves suffer, we are suffer because of people wrong doing. Do you think is wise enough to suffer like this? Do you think is worth to be angry?

The story behind of the person that get angry and scold us are far away from our understanding. We have no idea what happen to them before that cause them suffering. We do not know their background, education level and a lot more things we do not about them even though we have friend for 10 years. As well as our parents and sibling.

So, don't get emotional easily. Don't get on fire easily too. Do not punish yourself because of other people wrong doing. Take it easy and laugh it off when you on fire.